fa میزان آمادگی دانشگاه علوم پزشکی مشهد برای اجرای مدیریت کیفیت جامع درآموزش علوم پزشکی مدیریت تیروی انسانی human power management پژوهشي Research   <font face="Times New Roman" size="3"> </font><p class="MsoNormal" style="margin: 0in 0in 0pt text-align: right line-height: 125% text-indent: 0.2in unicode-bidi: embed direction: rtl" dir="rtl"><b><span lang="FA" style="line-height: 125% font-family: "B Titr" font-size: 13pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">چکیده<span style="color: red"><o:p /></span></span></b></p><font face="Times New Roman" size="3"> </font><p class="MsoNormal" style="margin: 0in 0in 0pt text-align: justify line-height: 125% text-indent: 0.2in unicode-bidi: embed direction: rtl" dir="rtl"><b><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">مقدمه:</span></b><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"> مدیریت کیفیت جامع در آموزش پزشکی روش مدیریتی چند مرحله ای است که فرآیند های یاددهی-یادگیری را مورد تأکید قرار می دهد. از اساسی ترین گام هادر مراحل اجرای آن، آمادگی مدیران آموزشی است که عهده دار برنامه ریزی و اجرای اقدامات اصلاحی هستند. پژوهش حاضر با هدف تعیین</span><span lang="AR-SA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"> آمادگی دانشگاه علوم پزشکی مشهد برای اجرای مدیریت کیفیت </span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">جامع</span><span lang="AR-SA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"> درآموزش پزشکی</span><span dir="ltr"></span><span lang="AR-SA" style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-font-family: "B Mitra" mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi" dir="ltr"><span dir="ltr"></span> </span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">انجام پذیرفت.</span><span style="color: rgb(0, 176, 80) line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-font-family: "B Mitra" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi" dir="ltr"><o:p /></span></p><font face="Times New Roman" size="3"> </font><p class="MsoNormal" style="margin: 0in 0in 0pt text-align: justify line-height: 125% text-indent: 0.2in unicode-bidi: embed direction: rtl" dir="rtl"><b><span lang="FA" style="color: black line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">مواد و روش ها</span></b><b><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">:</span></b><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"> در این مطالعه ی توصیفی، جامعه آماری شامل کلیه مدیران دخیل در آموزش علوم پزشکی شاغل در دانشگاه (300 نفر) بود. 221 نفر بر اساس جدول مورگان</span><span lang="FA" style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA"> (</span><span style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA" dir="ltr">Morgan</span><span dir="rtl"></span><span lang="FA" style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA"><span dir="rtl"></span>)</span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">، و به شیوه در دسترس انتخاب شدند. ابزار گرد آوری داده ها "پرسشنامه آمادگی برای اجرای </span><span style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA" dir="ltr">TQM</span><span dir="rtl"></span><span lang="FA" style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA"><span dir="rtl"></span>" (</span><span style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt" dir="ltr">Preparation for Implementation of TQM <span class="hps"><font face="Times New Roman" size="3">Questionnaire</font></span></span><span dir="rtl"></span><span lang="FA" style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA"><span dir="rtl"></span>) </span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">بود که با مرور مطالعات مربوطه با 21 عبارت طراحی شد. اعتبار محتوای پرسشنامه با نظر 10 نفر از متخصصان و پژوهشگران </span><span style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA" dir="ltr">TQM</span><span dir="rtl"></span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"><span dir="rtl"></span> تایید شد. پایایی با استفاده از ضریب آلفای کرونباخ، 86/0</span><span lang="FA" style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA">=</span><span lang="FA" style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi mso-bidi-theme-font: major-bidi">α</span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"> محاسبه شد. داده ها با استفاده از نرم افزار</span><span style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-font-family: "B Mitra" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi" dir="ltr">SPSS </span><span dir="rtl"></span><span style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"><span dir="rtl"></span><span style="mso-spacerun: yes"><font face="B Mitra" size="3"> </font></span></span><span lang="AR-SA" style="color: black line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman"">نسخه</span><span lang="AR-SA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"> </span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">17 و روش های آماری تی مستقل، فریدمن و همخوانی مجذور کای تجزیه و تحلیل شد.<o:p /></span></p><font face="Times New Roman" size="3"> </font><p class="MsoNormal" style="margin: 0in 0in 0pt text-align: justify line-height: 125% text-indent: 0.2in unicode-bidi: embed direction: rtl" dir="rtl"><b><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">یافته ها: </span></b><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">نتایج نشان داد که آمادگی برای اجرای </span><span style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-language: FA" dir="ltr">TQM</span><span dir="rtl"></span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"><span dir="rtl"></span> به مفهوم کلی و در هریک از نشانه های 8 گانه در دانشگاه علوم پزشکی مشهد بیش از حد متوسط و نسبتاً بالا بود. نشانه به کارگیری</span><span style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-font-family: "B Mitra" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi" dir="ltr">TQM </span><span dir="rtl"></span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"><span dir="rtl"></span><font face="B Mitra"><font size="3"><span style="mso-spacerun: yes"> </span>در کردار مدیران، بالاترین و تخصیص منابع، پایین ترین رتبه از نظر میانگین در میان 8 نشانه بود. به کارگیری</font></font></span><span style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-font-family: "B Mitra" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi" dir="ltr">TQM </span><span dir="rtl"></span><span style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"><span dir="rtl"></span><font size="3"><font face="B Mitra"><span style="mso-spacerun: yes"> </span><span lang="FA">در گفتار مدیران، اعطای پاداش به کارکنان، تلاش های منسجم و هماهنگ تیم مدیریت، زمان اختصاص یافته جهت نشر </span></font></font></span><span style="line-height: 125% font-family: "Times New Roman","serif" font-size: 12pt mso-bidi-font-family: "B Mitra" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi" dir="ltr">TQM</span><span dir="rtl"></span><span lang="FA" style="line-height: 125% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-bidi-language: FA mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi"><span dir="rtl"></span>، تدوین برنامه های روشن و مشارکت کارکنان دررتبه های دوم تا هفتم قراردارد. <o:p /></span></p><font size="3"><font face="Times New Roman"> </font><b><span lang="FA" style="line-height: 115% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-fareast-font-family: Calibri mso-bidi-language: FA mso-ansi-language: EN-US mso-fareast-language: EN-US mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi" dir="rtl">نتیجه گیری:</span></b><span lang="FA" style="line-height: 115% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-fareast-font-family: Calibri mso-bidi-language: FA mso-ansi-language: EN-US mso-fareast-language: EN-US mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi" dir="rtl"> در دانشگاه علوم پزشکی مشهد بستر اجرایی نسبتاً مناسبی برای اجرای مدیریت کیفیت درآموزش پزشکی فراهم شده و دانشگاه قابلیت ورود به مرحله ی بالاتری از مراحل اجرای </span><span style="line-height: 115% font-family: "Times New Roman","serif" font-size: 12pt mso-fareast-font-family: Calibri mso-bidi-font-family: "B Mitra" mso-bidi-language: FA mso-ansi-language: EN-US mso-fareast-language: EN-US mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi">TQM</span><span dir="rtl"></span><span lang="FA" style="line-height: 115% font-family: "B Mitra" font-size: 12pt mso-ascii-font-family: "Times New Roman" mso-hansi-font-family: "Times New Roman" mso-fareast-font-family: Calibri mso-bidi-language: FA mso-ansi-language: EN-US mso-fareast-language: EN-US mso-ascii-theme-font: major-bidi mso-hansi-theme-font: major-bidi" dir="rtl"><span dir="rtl"></span> را داراست.</span></font>   <font face="Times New Roman" size="3"> </font><p class="yiv1286430632msonormal" style="margin: 0in 0in 0pt line-height: 125% text-indent: 0.2in"><b><span style="mso-ansi-language: EN-US"><font face="Times New Roman" size="3">Abstract</font></span></b></p><font face="Times New Roman" size="3"> </font><p class="yiv1286430632msonormal" style="margin: 0in 0in 0pt text-align: justify line-height: 125% text-indent: 0.2in"><font size="3"><font face="Times New Roman"><b><span style="mso-ansi-language: EN-US">Introduction: </span></b><span style="mso-ansi-language: EN-US">Total Quality Management in medical training is a multi-step management method which recognizes the teaching-learning processes. Preparation of faculty managers, who are responsible for planning and taking the corrective actions, is the most fundamental step in the process of its implementation. The aim of this study was t</span><span lang="EN-CA">o determine </span><span style="mso-ansi-language: EN-US">preparation of Mashhad University of Medical Sciences for implementation of Total Quality Management.</span></font></font></p><font face="Times New Roman" size="3"> </font><p class="yiv1286430632msonormal" style="margin: 0in 0in 0pt text-align: justify line-height: 125% text-indent: 0.2in"><font size="3"><font face="Times New Roman"><b><span style="mso-ansi-language: EN-US">Materials and Methods: </span></b><span style="mso-ansi-language: EN-US">In this descriptive study, sample size was selected among all the managers or faculty members at the university’s medical science school (300). 221 samples were selected by using Morgan’s table and convenience method.  Data was collected by “Preparation for Implementation of TQM Questionnaire” with 21 items which was developed by review of literature. Validity of the questionnaire was confirmed by 10 experts and researchers in TQM. Reliability was measured by using Cronbach alpha (α=0.86). The data was analyzed using the SPSS/17, statistical method of independent T-test, Friedman and chi square methods.</span></font></font></p><font face="Times New Roman" size="3"> </font><p class="yiv1286430632msonormal" style="margin: 0in 0in 0pt text-align: justify line-height: 125% text-indent: 0.2in"><font size="3"><font face="Times New Roman"><b><span style="mso-ansi-language: EN-US">Findings: </span></b><span style="mso-ansi-language: EN-US">The results showed that ability to implement TQM in both the overall and also in each of eight symptoms were above the average and relatively high at the Mashhad University of Medical Sciences. The TQM-factor use-measure of managers’ moralities and material/resource assignments were the highest and lowest respectively. </span><span lang="EN-CA">The results also showed that </span><span style="mso-ansi-language: EN-US">TQM, managers’ speech, employees’ recognition awards, organized management’ team endeavors and efforts, specific allotted time to TQM fact/fundamentals issuance, distinct program development and employee involvement ranked from  the second to seventh<span style="color: red">.</span></span></font></font></p><font face="Times New Roman" size="3"> </font><p class="yiv1286430632msonormal" style="margin: 0in 0in 0pt text-align: justify line-height: 125% text-indent: 0.2in"><font size="3"><font face="Times New Roman"><b><span style="mso-ansi-language: EN-US">Conclusion:</span></b><span style="mso-ansi-language: EN-US"> Mashhad University of Medical Sciences seems to have well established basis for the implementation of TQM in medical education. As a result, this university has the potentials to enter the higher levels of TQM implementation.</span></font></font></p><font face="Times New Roman" size="3"> </font> آموزش علوم پزشکی، مدیریت کیفیت جامع. Medical Sciences Education, Total Quality Management. 25 31 http://jhpm.ir/browse.php?a_code=A-10-101-1&slc_lang=fa&sid=1 M Ekrami محمود اکرامی m32.ekrami@gmail.com 10031947532846001030 10031947532846001030 Yes Department of Management, Faculty of Humanities, Payame Noor University, Tehran, گروه مدیریت، دانشکده علوم انسانی، دانشگاه پیام نور مرکز، تهران، ایران F Yari فهیمه یاری 10031947532846001031 10031947532846001031 No Payame Noor University, Tehran, Iran. گروه مدیریت آموزشی، دانشکده علوم انسانی، دانشگاه پیام نور مرکز، تهران، ایران. S Rajabzadeh سمیه رجب زاده 10031947532846001032 10031947532846001032 No Payame Noor University, Tehran, Iran. گروه مدیریت آموزشی، دانشکده علوم انسانی، دانشگاه پیام نور مرکز، تهران، ایران.